At Dixie Crowns, we want every customer to feel confident and informed when choosing her crown. Because wigs are personal-wear items, we have updated our policy to protect the hygiene, quality, and integrity of every wig we sell.
All Wig Sales Are Final
Effective October 1, 2026, all wig purchases are FINAL SALE.
Dixie Crowns does not accept returns or exchanges on wigs. Store credit will not be issued for unwanted wigs.
This includes, but is not limited to, returns or exchanges due to:
- Color or shade
- Style or cut
- Length
- Density or amount of hair
- Cap fit or sizing
- Texture or curl pattern
- Personal preference
- A change of mind
Once a wig has been purchased and shipped, it cannot be returned or exchanged.
Why Are Wigs Final Sale?
Wigs are personal-wear items. Once a wig leaves Dixie Crowns, we cannot verify how it has been worn, handled, stored, altered, or what it may have been exposed to.
For hygiene and quality-control purposes, this policy helps ensure that every Dixie Crowns customer receives a brand-new crown that has not been previously worn or returned by another customer.
As a small business, this policy also allows us to continue offering the quality, personal service, and carefully selected inventory our customers expect.
Please Choose Carefully Before Ordering
We understand that choosing a wig online can feel different from shopping in person.
We make every effort to accurately represent our crowns through website photos, videos, descriptions, and live demonstrations. However, colors may appear differently depending on lighting, photography, cameras, phones, computer screens, filters, and individual display settings.
Please review all product information carefully before purchasing.
Have questions? Ask us before you order!
We are happy to help with questions about color, cap fit, density, length, style, or choosing the right crown for you.
Wrong Item or Manufacturing Defect
We stand behind our products. If Dixie Crowns sends you the wrong item, or you believe your wig has a true manufacturing defect, please contact us promptly after delivery.
Please include your order number, a description of the issue, and clear photos showing the problem. We will review the issue and, when appropriate, work with you to make it right.
Manufacturing defects do not include differences in personal preference, color expectations, fit, density, curl pattern, style, or other characteristics accurately represented in the product listing.
Lace Cutting & Custom Requests
If you request that Dixie Crowns cut the lace or otherwise customize your wig before shipment, the item remains FINAL SALE.
Order Cancellations
Orders may be cancelled within 1 hour of purchase by contacting Dixie Crowns at support@dixiecrowns.com.
After the 1-hour cancellation window has passed, orders cannot be cancelled or changed.
Please note that submitting a cancellation request does not guarantee cancellation. If your order has already been processed or shipped, it cannot be cancelled.
Orders Placed Before October 1, 2026
Orders placed before October 1, 2026 will remain subject to the return policy that was in effect at the time the order was placed.
The new Final Sale Policy applies to purchases made on or after October 1, 2026.
Questions Before Ordering?
Please contact us at:
I would much rather help you choose the right crown before you order than have you purchase something that isn't right for you.
Thank you for choosing Dixie Crowns — where confidence meets Southern elegance.